118818

A great project. A large web application. Many challenges and innovative technologies were used in making a tool that helps a call center to manage its calls. Solutions are provided to the caller and a system of statistics provides information about all the calls.

Overview

• main focus is providing useful information via phone for various demands
• dedicated search interface for call center connected directly with the incoming calls
• support for different surtax numbers
• provides customisable adwords and bingads integration
• multiple cost settings features
• real time adwords and bingads costs, call center costs, client profits, real gain
• dedicated client interface for client calls, spending and revenues
• supervising calls solved by agents, by a person in charge