Crystal Code | 118818
413
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118818

Category
Applications
About This Project

A great project. A large web application. Many challenges and innovative technologies were used in making a tool that helps a call center to manage its calls. Solutions are provided to the caller and a system of statistics provides information about all the calls.

Overview

  • main focus is providing useful information via phone for various demands
  • dedicated search interface for call center connected directly with the incoming calls
  • support for different surtax numbers
  • provides customisable adwords and bingads integration
  • multiple cost settings features
  • real time adwords and bingads costs, call center costs, client profits, real gain
  • dedicated client interface for client calls, spending and revenues
  • supervising calls solved by agents, by a person in charge